CUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAM
CUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAMCUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAMCUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAM
Offering in-depth Customer-centric training for your team. This training will give you the keys to unlock potential!
CUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAM
CUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAMCUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAMCUSTOMER-CENTRIC MASTER KEYS TO UNLOCK DISNEY SUCCESS FOR YOUR TEAM
Offering in-depth Customer-centric training for your team. This training will give you the keys to unlock potential!
Whether you want to hold in-person seminars for leadership and new staff or hold online training sessions, we have you covered. We can work with you and your staff on-site or virtually to ensure the best learning environment for your team.
The "D" in Disney is in our DNA!
The "D" in Disney is in our DNA!
The "D" in Disney is in our DNA!
With a quick conversation about your operational goals and some corporate magic, we can design a plan and furnish you the keys to set you up for success. We enhance your teams' capability by implementing a magical critical success plan, assist in the buy-in approach, guide the cultural transformation, and help you maximize your corporate business ROI.
The Corporate Magic Keys Team has significant tenure at the Walt Disney Company and other leading companies, including Amazon, Facebook, Cedar Fair Entertainment, Gusto, Healthcare and led significant events such as Super Bowl, MLB, NFL, MLS, Collegiate, National, International events, and much more.
Wide Variety of Classes
The "D" in Disney is in our DNA!
Wide Variety of Classes
Corporate Magic Keys is a leadership and team educational company that assists clients in developing, implementing, and maintaining operational excellence through a highly effective customer-centric culture.
The Founders
Carlos Francisco, CPP, Founding Partner
Scott Nethero, CHSS, CHS-III, CAS, ILO, Founding Partner
Scott Nethero, CHSS, CHS-III, CAS, ILO, Founding Partner
Theme Parks, Resorts, Hotels, Water Parks, Contract Guard Force, Sports Entertainment, Live Music Halls, Law Enforcement, and Tech
Carlos is an accomplished operations and security customer-centric executive with proven leadership in driving team, and company customer service scores which helps you grow revenue. Carlos is an expert in bu
Theme Parks, Resorts, Hotels, Water Parks, Contract Guard Force, Sports Entertainment, Live Music Halls, Law Enforcement, and Tech
Carlos is an accomplished operations and security customer-centric executive with proven leadership in driving team, and company customer service scores which helps you grow revenue. Carlos is an expert in building world-class customer-centric experiences by providing the strategic direction necessary to create memorable outcomes. As a Walt Disney World Leadership Team member and a Tech Industry Global Leader, Carlos has a track record of leadership success. Under his leadership, the Disney Security and Operations Team, achieved record operating excellence scores while surprising and delighting millions of guests worldwide. After a distinguished 21-year Disney career, followed by 6 years in Cedar Fair Entertainment and the largest social media company in the world, he founded Corporate Magic Keys® with his partner and fellow Magician Scott Nethero. Carlos holds a bachelor's degree in Criminal Justice and a Security Leadership certificate from the University of Central Florida and a Masters' in Disaster & Emergency Management from American Military University.
Scott Nethero, CHSS, CHS-III, CAS, ILO, Founding Partner
Scott Nethero, CHSS, CHS-III, CAS, ILO, Founding Partner
Scott Nethero, CHSS, CHS-III, CAS, ILO, Founding Partner
Emergency Management, Theme Parks, Resorts, Hotels, Sports Entertainment, Water Parks, and Tech
Scott has dedicated his entire career to building networks and relationships to ensure that an organization is as prepared as it can be to operate in a customer-centric manner. He is also a prolific emergency and crisis operator. For the past 16
Emergency Management, Theme Parks, Resorts, Hotels, Sports Entertainment, Water Parks, and Tech
Scott has dedicated his entire career to building networks and relationships to ensure that an organization is as prepared as it can be to operate in a customer-centric manner. He is also a prolific emergency and crisis operator. For the past 16 years, Scott has had the pleasure of working with many different companies in the private, public and nonprofit sectors in the areas of Security and Emergency/Crisis Management. During the last 7 years, he has concentrated primarily on Emergency and Crisis Management at the Walt Disney World Resort, which welcomes over 58 million visitors per year. Scott's specialties include Severe Weather Planning, Special Event Planning, Emergency Operation Center Design and Management, Crisis Communication, Emergency Preparedness Training and Exercises, and Incident Command Operations. Scott holds a bachelor's degree in Criminology from Florida State University, as well as multiple certifications from FEMA. He also serve as a Adjunct Professor for the Masters program in Emergency Management at Florida International University in Miami.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.